Molly Maid

Housekeeping Services

A clean, fresh house shouldn’t have to be a luxury, but when a home is the epicenter of family activity, house-cleaning becomes overwhelming. Opened in 1998, Donna Reilly’s Molly Maid franchise offers clients the satisfaction of having both quality family time and a spotless home.

Serving more than 500 clients throughout Anne Arundel County, its Ms. Reilly’s philosophy of providing consistent, professional customer service that enables her Molly Maid franchise to thrive. From one-time to weekly, bi-weekly and monthly cleanings, Ms. Reilly understands that each customer perceives cleanliness differently. “Providing flexible, personalized service allows us to accommodate our customers’ needs,” explains Ms. Reilly.

“This is not only an award-winning business, but also an award-winning staff.”

Molly Maid not only provides a long list of standard services such as dusting and vacuuming, they also clean refrigerators, ovens and wash windows when requested. Ms. Reilly personally tests every cleaning product and uses only the industry’s best - without heavy perfumes. “To me, a clean home smells good on its own,” she says.

Because home security is paramount, every Molly Maid cleaning professional is screened, bonded and insured. For easy identification, cleaning professionals arrive wearing a uniform and drive distinctive Molly Maid cars. “Our customers trust us with keys to their home. We guard those keys and ensure each client’s home is well cared for and secure,” assures Ms. Reilly.

Ms. Reilly keeps in constant contact with customers to guarantee their satisfaction, making adjustments when required. “The secret to customer service is good communication,” she says. “This allows us to understand and meet our clients’ needs.”

As testament to Ms. Reilly’s diligent work ethic and the quality of her service, her operation serves as a training center for new franchise owners. Subsequently, she was named Trailblazer of the Year in 2007, a title bestowed to franchise owners who excel at mentoring other Molly Maid owners nationwide.

In 2002, Ms. Reilly received the Shining Star, recognizing her franchise as the best of the year within the Molly Maid organization. A reflection of her own dedication to quality, in 2008 and 2009 Ms. Reilly’s employees received nationwide acknowledgement earning Molly Maid’s Home Service Professional of the Year, and were runners up in 2010 and 2011. “This is not only an award-winning business, but also an award-winning staff,” shares Ms. Reilly.

Ms. Reilly’s mission is for Molly Maid to be the most recognized, admired and respected name in home cleaning. She achieved that mission when The Capital Gazette newspaper readers voted Molly Maid the “Best Cleaning Service” for the past three years.

Because Ms. Reilly believes every home should be as safe as it is clean, she sits on the Board of Directors for the Ms. Molly Foundation – an organization started by Molly Maid, Inc., to support victims of domestic violence. A portion of every cleaning fee goes toward the Foundation and directly benefits the YWCA’s Arden House, a local domestic violence shelter. She also received the YWCA’s “DeStefano Service Award” for her contribution to Arden House and Domestic Violence Awareness. “It is essential to serve not only our customers, but also our community,” she says.

Molly Maid
1298 Bay Dale Drive, Suite 215
Arnold, MD 21012
410-349-8080

www.mollymaid.com

Pictured from left: Andrea Rosales, Stephanie Stansbury, Donna Reilly and Michael Reilly
Photography: Coyle Studios, Inc.