Pohanka Automotive Group of Salisbury

Foreign Car Dealer

Sandy Fitzgerald is not your typical car dealership owner. How many dealership executives started as the company’s switchboard operator at age sixteen? This early exposure to the automotive business is a major contributor to the success of the Pohanka Automotive Group of Salisbury.

Knowing every single facet of the business from a hands-on perspective ensures that customer service will be superlative. In fact, the dealership’s Customer Service Index, at 99%, is consistently among the highest in the industry.

Pohanka Automotive Group of Salisbury comprises six different automotive brands. In addition, they feature certified and pre-owned automobiles, so prospective purchasers have an incredibly wide range of vehicles to choose from. No matter what the budget, Pohanka can put the car you want in your driveway.

“Enthusiasm is contagious and our customers can feel the pulse of our organization when they arrive.”

“We offer full service, one-stop automobile dealerships for the sales, service, parts and finance and insurance products representing Hyundai, Nissan, Certified, Highline and quality Pre-owned vehicles,” says General Manager, Paul Eaton. The staff is not only committed to providing a superb car buying experience to customers, but they are actually dedicated to making it fun and exciting. “We strive to continually create an exciting and upbeat atmosphere,” says Chris Hagel, Marketing Director. “Enthusiasm is contagious and our customers a feel the pulse of our organization when they arrive. All team members are empowered to serve our customers to help them achieve the ultimate customer experience.” Whether you are purchasing a new, certified or pre-owned automobile, their goal is to make the process an enjoyable one.

That dedication to customer satisfaction extends to the service department. In this particular service department, high levels of training and exposure to modern equipment and in parts inventory, ensures that customers will drive away happy. “We are always upgrading the necessary tools to make it easy on all team members to be more efficient and achieve success,” says Eaton. Fitzgerald’s philosophy is that “those who can, have a responsibility to do so.”

Therefore, the dealership and its employees are actively involved in a wide range of civic and charitable events. The dealership itself has donated time and money to the community, a meaningful fulfillment of that philosophy. In addition, they are among the top twenty companies in the area giving to the United Way and recently donated $60,000 to Toys for Tots, as well as remain involved with countless additional local and civic organizations. “Due to our customers loyalty and support we have been able to donate over $1 Million dollars and countless man hours to our local community, the areas of which our employees and customers live, work, and play,” says Eaton.

Pohanka Automotive employs a large number of women in this once male dominated business, in positions as varies as, used car General Manager, Sales, Service, and Parts Managers, even female service technicians. As for dedication, Pohanka’s employees are committed to the dealership, and have been loyal workers for many years. Fitzgerald has worked for the business for over 30 years, while team members Herb Williams, Wayne Bowen, and Wayne Smith have each been with Pohanka for over twenty years. From its beginnings 1919, Pohanka Automotive has grown to become an integral part of the community, a dealership for today, and on into the future of Salisbury.

Pohanka Automotive Group of Salisbury
2011 N Salisbury Blvd
Salisbury, MD 21801
877.4.POHANKA

www.pohankaofsalisbury.com

Pictured: Cathy Newell, Sandy Downes, Herb Williams, Sandy Fitzgerald-Angello, Wayne Bowen, Bob Johns, Paul Eaton
Photography: David Mark Hall